Naim’s factory and office complex in Salisbury, will attempt to repair every product the company has produced over the past four decades. Naim holds stocks of key components for as long as they are available. Some parts, such as CD drive mechanisms, cease to be manufactured and eventually become impossible to source but Naim was, nonetheless and thanks to its prudent stockholding, still able to service and repair one of its first CD players even though the machine had reached its sixteenth birthday!

   Naim administrates products returned for servicing or repair through Returned Material Authorisation (RMA) scheme. The RMA scheme significantly enhances the processing of returned items and offers tracking of any item returned to Naim Audio.

Customer who wishes to return goods to Naim must do so through their authorised Naim retailer or local distributor

  Synergy AV Ltd can provide customers with the correct packing who no longer have the original box etc, the correct packing is essential for safe delivery of the equipment when returned to Naim Audio in Salisbury.

examples of naim factory service charges
Please note: guide prices only as of January 2012

 submit your Naim Audio equipment details
and we'll respond within 48 hours with a more accurate price including potential upgrade options.

sales@synergyav.co.uk

How old is your Naim Audio Hi-Fi ??

Answer

 Because Synergy AV Ltd are authorized Naim Audio dealers sometimes we are able to test and repair Naim products ourselves on-site.

We can also request quotes from Naim Audio before any actual work is carried out on your repair.